This new policy was posted to the Uber website yesterday. All Uber drivers will be receiving the updated policy as well.
The text is below, but here is a link to the policy on Uber’s website:
Service Animal Policy (Canada)
UPDATED NOVEMBER 13, 2017
Canadian laws prohibit driver-partners using the Uber Driver App from discriminating against riders with service animals, including by denying them service. As explained in Uber’s <https://www.uber.com/legal/policies/non-discrimination-policy/en/>
Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in violation of their legal obligations will lose their ability to use the Driver App.
What is a Service Animal?
A service animal is an animal that helps an individual with that individual’s disability. (Disabilities can be visible or non-visible—you can’t always tell who has a disability.)
There are two ways for an animal to qualify as a service animal.
First, an animal is a service animal if it can be easily identified as one.
For example, the service animal wears a harness or a vest, or is obviously helping the individual with their disability.
Second, the individual may have a document confirming the animal is a service animal, like a health professional’s letter that the animal is needed due to a disability; a government-issued service-animal card; or, in Québec, a certificate from a service-animal training school.
If the animal is not easily identifiable as a service animal, a driver-partner may ask the individual to show their confirming document
Legal Obligations of Driver-Partners
Driver-partners have a legal obligation to provide service to riders with service animals.
By virtue of their written Services Agreement with Uber, all driver-partners using the Driver App have agreed to comply with the law. If a driver-partner refuses to transport a rider with a service animal because of the service animal, the driver-partner is in violation of the law and is in breach of their agreement with Uber.
Consequences for Refusal to Transport a Rider with a Service Animal
If Uber determines that a driver-partner knowingly refused to transport a rider with a service animal because of the service animal, the driver-partner will be permanently prevented from using the Driver App. Uber will make this determination in its sole discretion following a review of the incident.
If Uber receives plausible complaints on more than one occasion from riders that a particular driver-partner refused to transport a rider with a service animal, that driver-partner will be permanently prevented from using the Driver App, regardless of the justification offered by the driver-partner.
There may be very rare circumstances where, because of a driver-partner’s membership in a group protected by human rights legislation, carrying a service animal would be an undue hardship. Uber will not permanently prevent the driver-partner from using the Driver App if (a) the driver-partner has written evidence, like a doctor’s or cleric’s letter, dated before the incident and confirming that they belong to a group protected by human rights legislation and how carrying the service animal is an undue hardship, and (b) the driver-partner (i) arrived at the rider’s location rather than cancelling the request, (ii) got the rider, or helped the rider get, another ride without delay, (iii) waited with the rider until the rider was safely aboard the other ride, and (iv) promptly told Uber of the incident through this <https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb> link.
However, driver-partners may still be liable to civil and government penalties for refusing service.
How to Report a Service Animal Complaint
If a rider has an issue related to their service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—the rider can report the issue to Uber.
To file a complaint from the Uber Rider App, navigate to the “ <https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb> I Want To Report A Service Animal Issue” complaint screen, which is available through both the trip details screen and the account menu button.
To file a complaint from the Uber website, select the “I Want To Report A Service Animal Issue” link or the “Help” link on the Uber website.
Once a rider submits a service animal complaint, Uber’s specialized support team will investigate the issue and take appropriate action in accordance with Uber’s Services Agreement and this Service Animal Policy.
Rights of Riders with Service Animals
Riders cannot be denied service because they travel with a service animal. A rider will be refunded any trip cancellation charges or other charges imposed because a driver-partner denied a rider service because of a service animal.
Riders cannot be charged cleaning fees for shedding by their service animals. Riders will be refunded any cleaning fees charged for shedding by their service animals.
A rider will not be charged for the first or second reported mess involving a service animal’s bodily fluids. A rider can be charged for the third reported mess involving a service animal’s bodily fluids. The rider may contest that such a mess occurred by responding to the fee notification email to notify customer support. If a rider contests the cleaning fee, Uber will make a reasonable good faith effort to determine whether a mess occurred.
Please register with:
Department of Psychology
RESEARCH PARTICIPANTS NEEDED
We are looking for adult, visually impaired women to volunteer to talk about their experiences with violence and their everyday safety concerns. You do not necessarily have to have been victimized to take part – we are looking for a range of voices.
As a participant in this study, you will be asked to take part in a small focus group with about 6-8 other visually impaired women that will last approximately 90 minutes.
In appreciation for your time, we will provide you with a FREE self-defence workshop for blind/partially-sighted women.
For more information about this study, or to volunteer,
ALEXIS FABRICIUS 647-388-0664
This study has been reviewed by and received ethics clearance
through the York University Research Ethics Board.
- Approximately 6-8 women per focus group. The focus group itself is 90 min and the self-defense session will be about 90 min. So, approximately 3hrs for both parts. (on the flyer)
- Interested women must call Alexis to register for one of two sessions to be offered in December 2017.
Sessions will take place at the CNIB at 1929 Bayview Ave (Room 218 A and 218 B) To meet Alexis at the front reception.
On: Sat Dec 2/17 12 to 3 pm or Sat Dec 9th, 12 to 3 pm.
How sad is this? When will we ever learn? I think someone wrote a song about that.
Scientists issue new ‘warning to humanity’; Global climate change tops list of planetary threats issued by 15,000 scientists
Sarah Kaplan The Washington Post
The Toronto Star , Nov. 14, 2017
In late 1992, 1,700 scientists from around the world issued a dire “warning to humanity.” They said humans had pushed Earth’s ecosystems to their breaking point and were well on the way to ruining the planet. The letter listed environmental impacts as though they were biblical plagues – stratospheric ozone depletion, air and water pollution, the collapse of fisheries and loss of soil productivity, deforestation, species loss and catastrophic global climate change caused by the burning of fossil fuels.
“If not checked,” wrote the scientists, led by particle physicist and Union of Concerned Scientists co-founder Henry Kendall, “many of our current practices put at serious risk the future that we wish for human society and the plant and animal kingdoms, and may so alter the living world that it will be unable to sustain life in the manner that we know.”
But things were only going to get worse.
To mark the letter’s 25th anniversary, researchers have issued a bracing followup. In a communiqué published Monday in the journal Bioscience, more than 15,000 scientists from 184 countries assess the world’s latest responses to various environmental threats. Once again, they find us sorely wanting.
“Humanity has failed to make sufficient progress in generally solving these foreseen environmental challenges, and alarmingly, most of them are getting far worse,” they write.
This letter, spearheaded by Oregon State University ecologist William Ripple, serves as a “second notice,” the authors say: “Soon it will be too late to shift course away from our failing trajectory.”
Global climate change sits atop the new letter’s list of planetary threats. Global average temperatures have risen by more than half a degree Celsius since 1992, and annual carbon dioxide emissions have increased by 62 per cent.
But it’s far from the only problem people face. Access to fresh water has declined, as has the amount of forest land and the number of wild-caught fish (a marker of the health of global fisheries). The number of ocean dead zones has increased. The human population grew by a whopping two billion, while the populations of all other mammals, reptiles, amphibians and fish have declined by nearly 30 per cent.
The lone bright spot exists way up in the stratosphere, where the hole in the planet’s protective ozone layer has shrunk to its smallest size since 1988. Scientists credit that progress to the phasing out of chlorofluorocarbons – chemicals once used in refrigerators, air conditioners and aerosol cans that trigger reactions in the atmosphere to break down ozone.
“The rapid global decline in ozone-depleting substances shows that we can make positive change when we act decisively,” the letter says.
The authors offer 13 suggestions for reining in our impact on the planet, including establishing nature reserves, reducing food waste, developing green technologies and establishing economic incentives to shift patterns of consumption.
To this end, Ripple and his colleagues have formed a new organization, the Alliance of World Scientists, aimed at providing a science-based perspective on issues affecting the well-being of people and the planet.
“Scientists are in the business of analyzing data and looking at the long-term consequences,” Ripple said in a release. “Those who signed this second warning aren’t just raising a false alarm. They are acknowledging the obvious signs that we are heading down an unsustainable path. We are hoping that our paper will ignite a widespread public debate about the global environment and climate.”
Barrier-Free Manitoba and partner groups have launched the “Accessibility is the Law / Participation is Your Right” public information campaign. The campaign’s goal is to promote awareness of new accessibility requirements established under the landmark Accessibility for Manitobans Act (AMA) for all public meetings
Under the AMA, provincial government departments have been responsible to ensure the full accessibility of public meetings and events since November 1, 2016. Starting November 2017, most public sector organizations beyond government must do the same.
That means that organizations are required to ensure that:
• notices and promotions of public meetings and events are accessible to Manitobans with disabilities
• public meetings and events are held in spaces that are accessible
• Manitobans with disabilities are invited to request accommodations required for their full participation
• the physical and communication needs of persons disabled by barriers are met on request.
These organizations include:
• All government boards, commissions, associations, agencies, or similar bodies for which all board members are appointed Act of the Legislature or by the Lieutenant Governor in Council
• All colleges and universities
• All regional health authorities
• All school divisions and schools
• The cities of Brandon, Dauphin, Flin Flon, Morden, Portage la Prairie, Selkirk, Steinbach, Thompson, Winkler and Winnipeg.
In the past, while all Manitobans with disabilities have had the same legal right to participate as everyone else, many thousands of them, in practice, were denied their human rights to full citizenship because of barriers. The requirements established under the landmark Accessibility for Manitobans Act have now changed this. We think that this is wonderful news.
This campaign is intended to:
• Inform Manitobans with disabilities of the requirements removing barriers to their right to participate.
• Inform organizations what they are required to do to fulfill the requirements.
Celebrate and Exercise Your Rights
Please take every opportunity to celebrate and exercise your rights. Please become and have others you know become accessible public meeting champions who help ensure that organizations are meeting these new requirements.
If you see a notice in newspapers, online or elsewhere of public meetings and events being held by the organizations listed above, and it does not include an open and clear invitation for Manitobans with disabilities to request accommodations, call the group and express your concerns. If you want to attend and need an accommodation, request it in advance. If you see that a public meeting or event is scheduled to be held in space that you know is not fully accessible, call the group and express your concerns.
If you still have concerns after speaking with the group and/or if the group tells you that they won’t provide the requested accommodation, we strongly encourage you to work with VIRN and contact the Province’s Disability Issues Office:
Toll Free: 1-800-282-8069 (Extension 7613)
Change is hard, even a really important change like this. We expect that at least some of the organizations are going to need a little encouragement; together we can provide that encouragement. Please become and have others you know become accessible public meeting champions who help ensure that organizations are meeting these new requirements.
Finally, BFM would like to thank the partner groups that have helped organize this information campaign:
• Deaf Centre Manitoba Inc.
• Manitoba Deaf Association
• St. Amant
• Manitoba Deaf-Blind Association Inc.
• Manitoba League of Persons with Disabilities,
• Canadian Hard of Hearing Association – Manitoba Chapter organizations are meeting these new requirements.